FAQ

 

SHIPPING

Dianna Jazwinski is a UK based business

UK 

For prints up to £425: Royal Mail 24 Hour tracked  £5.95 

For prints over £425: Courier service £25.00 

Signature required

Please allow for printing time before shipping commences of around 5 days.

EUROPE 

For prints up to £425: Royal Mail  International Tacked and Signed  £18.00

For prints over £425: Courier service  £75.00

Signature required

Please allow for printing time before shipping commences of around 5 days.

**For EU orders an EU authorised representative is in place in accordance with GPSR requirements**

UNITED STATES

For prints up to £425:  Royal Mail  International Tacked and Signed  £25.00

For prints over £425: Courier service  £120

Signature required

Please allow for printing time before shipping commences of around 5 days.

Tariffs are pre-paid in the UK


REST OF THE WORLD

For prints up to £425:  Royal Mail  International Tacked and Signed  £15.00

For prints over £425: Courier service  £140.00

Signature required

Please allow for printing time before shipping commences of around 5 days


Can I get a refund?

I want you to be 100% happy with your new print but if it's not for you, I would be happy to refund you with the following provisions:

- It is returned within 14 days

- It is returned in the original packaging with no visible signs of use.

- Returns postage is covered by you.

-See Returns page for more details

Please email via the contact page or info@mybotanicalheart.com of your intention to return with the reason for the return or exchange.

Can I make an Exchange

If you receive the print and it is damaged please contact me as soon as you receive it and I will arrange an exchange. Please email via the contact page or info@mybotanicalheart.com.

Are the prints framed?

The prints are not framed to keep shipping costs low and minimise damage in transit.  There are many online framing stores online for custom framing at reasonable prices. 

Are the prints archival?

Printed on Fuji Crystal Archive Matte, a robust, matte paper which is acid and lignan free and meets the requirements for age resistance and is specially designed for Fine Art photographic work.

Tell me about the prints

The prints are open editions with my name embossed on the lower right corner of the print. Fuji Crystal Archive Matte is a paper chosen for its beautiful colour rendition and contrast, and perfectly suits my style of photography.

 They are printed to order at Spectrum Photographic in Brighton UK and shipped directly to you. Spectrum is a longstanding professional imaging lab specialising in high quality fine art and photographic printing. For more information on Spectrum visit https://spectrumphoto.co.uk. 

What are the Delivery times

The prints can take up to 1 week, usually sooner, as they are professionally  printed to order.  If a specific time is needed please contact for a more accurate time line. 

 Why do the print colours look different to my screen?

Screens are often calibrated differently and can therefore be different visually. Many are default calibrations that change with age. My screen is calibrated monthly in line with industry standards to maintain constant colour and brightness.

I need to get in touch about my purchase.

Please email via the contact page or info@mybotanicalheart.com. I am often out on location and cannot respond straight away. Your queries are important to me and I will answer as soon as I can. If you follow me on Instagram, feel free to DM me.

 How do I choose a large wall art for my living room?

Information on How to Choose the Right Size Wall Art Above Your Sofa covers answers this question with different ways of styling your chosen wall space.